04\/01\/2010
\nI am unable to login to the PSN (online playstation network on the PS3). It requires me to update to the latest firmware first. Sadly that firmware will remove the install other os feature. Which was one of the selling points for the PS3.<\/p>\n
So I called Sony.<\/p>\n
5:36pm
\nThe automated system says the current expected hold time is 3 mins<\/p>\n
5:39pm
\nI reach Arcila(? I should have really asked her how to spell her name.)
\nShe advises that you can not play online unless you update to the latest firmware
\nShe also states that \u00e2\u20ac\u0153any new Blu-ray movies will require firmware 3.2.1 or higher\u00e2\u20ac\u009d.<\/p>\n
A few other memorable quotes from her were:<\/p>\n
\u00e2\u20ac\u0153that’s the way it is\u00e2\u20ac\u009d<\/p>\n
\u00e2\u20ac\u0153We are not allowed to hang up on you.\u00e2\u20ac\u009d<\/p>\n
I advised her that it was advertised to have \u00e2\u20ac\u0153install other OS\u00e2\u20ac\u009d support which was one of the reasons I bought it.
\nShe stated \u00e2\u20ac\u0153the install other OS option was a free feature that we’ve chosen to remove\u00e2\u20ac\u009d
\nI asked \u00e2\u20ac\u0153Well backwards compatibility is a \u00e2\u20ac\u0153free feature\u00e2\u20ac\u009d in the original PS3s. When is that going to be removed?\u00e2\u20ac\u009d
\nShe stated \u00e2\u20ac\u0153Most PS3s don’t even have that\u00e2\u20ac\u009d<\/p>\n
I again asked when will you be removing the PS2 backwards compatibility support.<\/p>\n
She stated \u00e2\u20ac\u0153The new ones don’t have that anyways\u00e2\u20ac\u009d.
\nShe wouldn’t answer my question. Just kept implying that if you have that \u00e2\u20ac\u0153free feature\u00e2\u20ac\u009d you should feel luck you do…. For now.<\/p>\n
\u00e2\u20ac\u0153my hand to God we will not issue you a refund\u00e2\u20ac\u009d<\/p>\n
I’m sure you don’t want to deal with 500 calls like this a day?
\n\u00e2\u20ac\u0153Don’t mind. It’s my job.\u00e2\u20ac\u009d<\/p>\n
I asked her for the address to send small claims court paperwork to.
\nTook her a few mins to find it. She was muttering under her breath the whole time as she looked for it.
\nShe did state a min or so into looking \u00e2\u20ac\u0153can’t find a address\u00e2\u20ac\u009d then she went back to muttering and finally found it. Same address I had received before. Though she didn’t give me the ATTN: Correspondence bit at first. I had to ask her if there was anyone I needed to address it to and she then provided that part.<\/p>\n
ATTN: Correspondence
\nSCEA
\nPO BOX 5888
\nSan Mateo, CA 94402-0888<\/p>\n
5:58pm she hung up.<\/p>\n
6:07pm
\nI gave my attorney generals office a call on the off chance they were still open.
\nThey weren’t.
\nI doubt the will be open tomorrow for Good Friday. It’s worth a shot though.<\/p>\n
6:15pm
\nI change my DNS settings and I am able to avoid the software update and get on PSN.<\/p>\n
NOTE:
\nThe blog entry on Sony’s website
\nhttp:\/\/blog.us.playstation.com\/2010\/03\/28\/ps3-firmware-v3-21-update\/
\nthat started it all now has 5287 comments on it totaling 106 pages!!<\/p>\n","protected":false},"excerpt":{"rendered":"
04\/01\/2010 I am unable to login to the PSN (online playstation network on the PS3). It requires me to update to the latest firmware first. Sadly that firmware will remove the install other os feature. Which was one of the selling points for the PS3. So I called Sony. 5:36pm The automated system says the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[9,13,23,14],"class_list":["post-31","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-danger","tag-ps3","tag-refund","tag-sony"],"_links":{"self":[{"href":"https:\/\/thosejerks.com\/wp\/wp-json\/wp\/v2\/posts\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thosejerks.com\/wp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thosejerks.com\/wp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thosejerks.com\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thosejerks.com\/wp\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":0,"href":"https:\/\/thosejerks.com\/wp\/wp-json\/wp\/v2\/posts\/31\/revisions"}],"wp:attachment":[{"href":"https:\/\/thosejerks.com\/wp\/wp-json\/wp\/v2\/media?parent=31"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thosejerks.com\/wp\/wp-json\/wp\/v2\/categories?post=31"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thosejerks.com\/wp\/wp-json\/wp\/v2\/tags?post=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}