BLOCKBUSTER STOLE MY $

2007-03-08
I can’t access my Bank account online.
Thought it may be a FireFox issue. Booted up into the old windows and tried with IE7.
Still didn’t work. Called my bank to find out what’s going on. Before I can reach a rep it tell me my account info and I seem to be 20.08 overdrawn!

4:16pm got a live rep on the phone. He told me what the charge was for it was for $21.something from Blockbuster.com (why I do now know just yet BUT I have a sneaking suspicion as to why)
He tells me that I need to file an affidavit of fraud against them since I had not authorized the charge. Says it will take a few days to get to me in the mail or I can just go into a branch and file it there.
Checked Blockbuster.com and it seems the charged me for a DVD I already returned at a local store.

4:22pm left to go to the bank.

I filled out an affidavit of fraud at my Bank Branch against Blockbuster.

Then went to the Blockbuster store where I returned all my movies.
The manager/owner (?) said I had to call Blockbuster.com to get this resolved.
He didn’t provide me with the 800 number but stated where I could find it on the site.
NOTE: he states that he makes NO money by people using Blockbuster.com and that them using it hurts.
If all his customers switched to Blockbuster.com he would be out of business. I thought that was interesting.

5:22pm got home from Bank and Blockbuster.
WOW I hour exactly!

5:29pm Finally found the 800 number for Blockbuster.com

5:29pm called 1-866-692-2789.

5:48pm reached a customer service representative Marie.
Explained the situation to her. She immediately refunded the money back to my account. From her tone it seemed like this happened all the time. She tells me that it can take 3-5 business days for the refund to appear on my account.

5:50pm end call

I really should have called them to begin with instead of going to the bank.
BUT on the plus side any overdraft fee’s that are going to come up because of this the branch manager girl said just call her up and she’ll “take care of them”. Also she gave me some 800 number to call regarding the online banking. When I called the verified my social and some other junk and reset my online password. They had no clue why my old password stopped working.