Amazon sends a USED Blu-ray instead of a new one (part 2)

I received the following response back from Amazon regarding shipping me a used Blu-ray instead of a new one:

Date: Mon, May 9, 2011 at 1:37 PM
Subject: Your Amazon.com Inquiry

Hello,

I’m truly sorry to hear that the item you received didn’t include a cardboard cover (or “o-sleeve”).

Please note that the cardboard cover was only available for a limited number of this item. And unfortunately, we are unable to send you the individual cardboard cover to you.

So, if you’re interested in keeping the “Fantasia / Fantasia 2000 (Four-Disc Blu-ray/DVD Combo)” with the slight damage, I’d like to offer you a refund of $2.79, which is 10% off the price. To accept this refund, let us know and we’ll issue the refund to your Visa card.

If the above solution is not satisfactory, I suggest you to return the item for a full refund.

If you’d prefer to return the item for a full refund, please visit our Online Returns Center:
www.amazon.com/returns

If you wish to receive a refund of $2.79 please let us know so that we’ll look into it and help you better.

Please visit the following link to provide the information we requested:
http://www.amazon.com/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

I hope this solution works for you. We look forward to hearing from you soon.

I’m committed to providing world class customer service.  Please tell me how I did by clicking the appropriate link below.

Did I solve your problem?
http://www.amazon.com/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

If not, I’m very sorry.  Please click the link below.  You’ll also have the opportunity to contact Amazon via phone for immediate help with this problem.
http://www.amazon.com/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Best regards,

Swetha
Amazon.com
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