Excellent cust service from ZoverstocksUSA (Amazon 3rd party seller)

I purchased a CD from ZoverstocksUSA (a third party) on Amazon.
The CD was badly scratched, sticky and the case was torn inside….

Order Placed: November 10, 2009
Shipping estimate: November 12, 2009 – November 13, 2009
Delivery estimate: November 18, 2009 – December 4, 2009

It took awhile for it to arrive. It shipped from the UK. Interesting that there name contains USA when there in the UK….

12-01-2009 12:59pm
Sent the following email via Amazon’s contact seller page:

“You had listed the album as “Condition: Used – Very Good”.
The cardboard case was badly torn inside.
Both cds were sticky.
Both were badly scratched.
One was so badly scratched that it won’t play through all the way. It just skips and skips.
I would either like a replacement or my monies* refunded.
Thank you.”

Amazon’s auto reply after hitting send said:
“Important Message
Thank you! Your message was sent to the seller and a copy was sent to the e-mail address on your account. The seller will respond to you directly via e-mail.”

*Haha! Yes I did send an email that said “monies”.

2009-12-02 4:13am
I received the nicest email ever (seriously) back from them:

Hello,

I am sorry that the item you have purchased from us is not suitable. We work hard to check all items before they are dispatched to ensure that only items that pass our quality standards are sent, but it would appear that this has not happened in this instance. Please accept our apologies.

We have a further copy in stock, which will be checked thoroughly and sent for despatch today. Regarding the item in question – we would ask that you dispose of it as you see fit.

Once again, please accept our apologies, and thank you for your custom and your patience.

Regards,

Customer Services
Z Overstocks