Amazon sends a USED Blu-ray instead of a new one

I just sent the following email to Amazon.com:

Selected Order Items: Fantasia / Fantasia 2000 (Four-Disc Blu-ray/DVD Combo)

My copy of Fantasia I received I suspect is used.
It didn’t have the cardboard slipcase like the pictures had in the description.
It didn’t have the normal Blu-ray/DVD sticker (like the stickers that say “security device enclosed” if you had purchased it at a store) on the top edge of the case stating what title of the movie was.
The shrink wrap used on the Blu-ray case did not look like it came from the manufacturer.
There was no Disney Rewards code located in the case.
The Blu-ray advertisement inserts in the case were VERY bent/crinkled.
Both of the Blu-ray disks in were scratched (the 2 DVDs in the case were not).