Amazon sends a USED Blu-ray instead of a new one (part 2)

I received the following response back from Amazon regarding shipping me a used Blu-ray instead of a new one:

Date: Mon, May 9, 2011 at 1:37 PM
Subject: Your Amazon.com Inquiry

Hello,

I’m truly sorry to hear that the item you received didn’t include a cardboard cover (or “o-sleeve”).

Please note that the cardboard cover was only available for a limited number of this item. And unfortunately, we are unable to send you the individual cardboard cover to you.

So, if you’re interested in keeping the “Fantasia / Fantasia 2000 (Four-Disc Blu-ray/DVD Combo)” with the slight damage, I’d like to offer you a refund of $2.79, which is 10% off the price. To accept this refund, let us know and we’ll issue the refund to your Visa card.

If the above solution is not satisfactory, I suggest you to return the item for a full refund.

If you’d prefer to return the item for a full refund, please visit our Online Returns Center:
www.amazon.com/returns

If you wish to receive a refund of $2.79 please let us know so that we’ll look into it and help you better.

Please visit the following link to provide the information we requested:
http://www.amazon.com/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

I hope this solution works for you. We look forward to hearing from you soon.

I’m committed to providing world class customer service.  Please tell me how I did by clicking the appropriate link below.

Did I solve your problem?
http://www.amazon.com/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

If not, I’m very sorry.  Please click the link below.  You’ll also have the opportunity to contact Amazon via phone for immediate help with this problem.
http://www.amazon.com/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Best regards,

Swetha
Amazon.com
Your feedback is helping us build Earth’s Most Customer-Centric Company.
http://www.amazon.com/your-account

Amazon sends a USED Blu-ray instead of a new one

I just sent the following email to Amazon.com:

Selected Order Items: Fantasia / Fantasia 2000 (Four-Disc Blu-ray/DVD Combo)

My copy of Fantasia I received I suspect is used.
It didn’t have the cardboard slipcase like the pictures had in the description.
It didn’t have the normal Blu-ray/DVD sticker (like the stickers that say “security device enclosed” if you had purchased it at a store) on the top edge of the case stating what title of the movie was.
The shrink wrap used on the Blu-ray case did not look like it came from the manufacturer.
There was no Disney Rewards code located in the case.
The Blu-ray advertisement inserts in the case were VERY bent/crinkled.
Both of the Blu-ray disks in were scratched (the 2 DVDs in the case were not).

Excellent cust service from ZoverstocksUSA (Amazon 3rd party seller)

I purchased a CD from ZoverstocksUSA (a third party) on Amazon.
The CD was badly scratched, sticky and the case was torn inside….

Order Placed: November 10, 2009
Shipping estimate: November 12, 2009 – November 13, 2009
Delivery estimate: November 18, 2009 – December 4, 2009

It took awhile for it to arrive. It shipped from the UK. Interesting that there name contains USA when there in the UK….

12-01-2009 12:59pm
Sent the following email via Amazon’s contact seller page:

“You had listed the album as “Condition: Used – Very Good”.
The cardboard case was badly torn inside.
Both cds were sticky.
Both were badly scratched.
One was so badly scratched that it won’t play through all the way. It just skips and skips.
I would either like a replacement or my monies* refunded.
Thank you.”

Amazon’s auto reply after hitting send said:
“Important Message
Thank you! Your message was sent to the seller and a copy was sent to the e-mail address on your account. The seller will respond to you directly via e-mail.”

*Haha! Yes I did send an email that said “monies”.

2009-12-02 4:13am
I received the nicest email ever (seriously) back from them:

Hello,

I am sorry that the item you have purchased from us is not suitable. We work hard to check all items before they are dispatched to ensure that only items that pass our quality standards are sent, but it would appear that this has not happened in this instance. Please accept our apologies.

We have a further copy in stock, which will be checked thoroughly and sent for despatch today. Regarding the item in question – we would ask that you dispose of it as you see fit.

Once again, please accept our apologies, and thank you for your custom and your patience.

Regards,

Customer Services
Z Overstocks