Posted: November 23rd, 2009 | Author: The Owner of This Here Blog | Filed under: Uncategorized | Tags: billing, FiOS, Verizon | No Comments »
Backstory:
I have Verizon FiOS Internet.
I do not have phone or TV service through them.
I do not receive a bill in the mail from them. Every month it is automatically debited from my bank account/credit card.
I am switching banks.
I have no idea what my account number is with Verizon. So I had to call them…..
2009-11-23
12:36pm called 800-VERIZON (800-837-4966)
Male answered after many minutes on hold and was able to pull it up my account with my name and address. I provided him my new credit card info.
He gave me a confirmation number: XX-00000000000.
He said I had 2 accounts on file and didn’t know what account it was for. He just updated my billing info only.
The active account number could be either
0000000000000
or
X000000000 (odd that there both different sizes….)
He advised me that when I sign in online that I would need to know that 10/19 or 11/19 is my last billing date for the website.
He tried to upsell me FiOS TV for an additional 55 monies a month. I told him that was way too much. He stated in a shocked voice “You think $55 is too much a month for TV??!†I told him “Yep!†Netflix is $9 bucks a month.
When he tried to upsell me internet speeds he couldn’t give me the advertised online price. He also said I would need a one year agreement if I wanted the faster plans (or pay more a month with out having a commitment). I declined due to that.
12:54pm End call 12:54
Total length of call: 18 minutes
Posted: January 10th, 2007 | Author: The Owner of This Here Blog | Filed under: Uncategorized | Tags: billing, Netflix, refund | No Comments »
So I am on hold yet again for the evening with Netflix.
I like to call it Netflixs it sounds better with the s to me.
Yesterday I decided I needed some Office (season 2 (USofA version)) it’s like 35 bucks so I go and reopen my Netflixs account.
I go to the bank and deposit $37.00 into my account. With my previous balance that’s a whopping $38.18.
I get home sign up for some hot Netflixs action.
While I’m signing up after I click submit on the last “agreement” page not a damn thing happens there site wigs out and eventually after 3 mins times out.
I go back to the site and and try and resign up. BUT it states that I don’t have enough $ in my bank account to pay them. since 6 mins earlier they had placed a hold on my $ in my account for the unsuccessful sign up.
So around 4:00pm ish I give them a call. wait and eternity to speak with a rep. explain to her what’s going on she takes a look at my account says no problem and goes ahead and finishes signing me up.
Hours later I’m checking my email and see that I got an automated message from Netflixs sent to me at 5:30pm saying that there is a problem with my credit card (debit card whatever) I call them at hmm lemme see where are those notes from last night at…. ahh here we go…
called Netflixs 2007-01-09 9:48pm
for the second time today
do to the email I got that said there was a problem with my transaction
still holding after it hung up on me it’s now 9:59pm and they close at 10 pm so…
I have a feeling no one is going to answer tonight
gave up at 10:08pm
and put on speaker phone and played some unreal 2004 randomly I got a lady on the line.
she states it’s a problem with my bank and that deposits take longer to go through.
I EXPLAINED to her that it is NOT a bank problem it’s just that Netflixs had already taken the $ and that you can’t take it again.
she said that if it’s not through with in 24 hours shoot her an email
sgoans@netflix.com
end call 10:22pm
so today in class I log in to my Netflixs account and see a huge message saying that there was a problem with my payment and that the charge has not gone through.
and my bank account is lower than the $38.18 that I have in there… by oh the exact amount after taxes for the Netflixs 4 out at a time plan.
I out of frustration just click the giant cancel button on Netflixs page and fill out the why I’m leaving survey it prompts me to.
I get a cancellation email and another 2 emails from Netflixs.
1 a request by Netflixs to fill out a survey (THAT I HAD JUST DONE) why I was leaving them as a customer.
2 an email inviting me back to enjoy a free 2 weeks.
so it’s around 8:30pm ish and I just got off the phone with my bank (cause my balance still isn’t at the correct amount) and they said call Netflixs to get a refund of the money they took… and if there is any problem with Netflixs call back (I guess I could just visit a branch) to get the ball rolling of fraud paper work if my money doesn’t come back to me.
so here I’ve been sitting hold waiting on hold for some one to pick up at Netflixs for over 20 mins so far this evening
damn it!
I’m wasting my day mins I’ll call back after 9:00 pm
So I am on hold yet again for the evening with Netflix.I like to call it Netflixs it sounds better with the s to me.
Yesterday I decided I needed some Office (season 2 (USofA version)) it’s like 35 bucks so I go and reopen my Netflixs account.
I go to the bank and deposit $37.00 into my account. With my previous balance that’s a whopping $38.18.I get home sign up for some hot Netflixs action.While I’m signing up after I click submit on the last “agreement” page not a damn thing happens there site wigs out and eventually after 3 mins times out.
I go back to the site and and try and resign up. BUT it states that I don’t have enough $ in my bank account to pay them. since 6 mins earlier they had placed a hold on my $ in my account for the unsuccessful sign up.
So around 4:00pm ish I give them a call. wait and eternity to speak with a rep. explain to her what’s going on she takes a look at my account says no problem and goes ahead and finishes signing me up.
Hours later I’m checking my email and see that I got an automated message from Netflixs sent to me at 5:30pm saying that there is a problem with my credit card (debit card whatever) I call them at hmm lemme see where are those notes from last night at…. ahh here we go…
called Netflixs 2007-01-09 9:48pmfor the second time todaydo to the email I got that said there was a problem with my transactionstill holding after it hung up on me it’s now 9:59pm and they close at 10 pm so…I have a feeling no one is going to answer tonightgave up at 10:08pmand put on speaker phone and played some unreal 2004 randomly I got a lady on the line.she states it’s a problem with my bank and that deposits take longer to go through.I EXPLAINED to her that it is NOT a bank problem it’s just that Netflixs had already taken the $ and that you can’t take it again.she said that if it’s not through with in 24 hours shoot her an emailsgoans@netflix.comend call 10:22pm
so today in class I log in to my Netflixs account and see a huge message saying that there was a problem with my payment and that the charge has not gone through.and my bank account is lower than the $38.18 that I have in there… by oh the exact amount after taxes for the Netflixs 4 out at a time plan.
I out of frustration just click the giant cancel button on Netflixs page and fill out the why I’m leaving survey it prompts me to.I get a cancellation email and another 2 emails from Netflixs.
1 a request by Netflixs to fill out a survey (THAT I HAD JUST DONE) why I was leaving them as a customer.
2 an email inviting me back to enjoy a free 2 weeks.
so it’s around 8:30pm ish and I just got off the phone with my bank (cause my balance still isn’t at the correct amount) and they said call Netflixs to get a refund of the money they took… and if there is any problem with Netflixs call back (I guess I could just visit a branch) to get the ball rolling of fraud paper work if my money doesn’t come back to me.
so here I’ve been sitting hold waiting on hold for some one to pick up at Netflixs for over 20 mins so far this eveningdamn it!I’m wasting my day mins I’ll call back after 9:00 pm